The SkyGlass player supplied through our setup guide can be used on compatible Android-based Fire TV devices. This guide explains where to find the app, how to prepare your device and what to check after signing in. An app download does not include a TV subscription or guarantee access to particular channels.
SkyGlass app download link and Downloader code
Our published Firestick instructions list the SkyGlass app download link and Downloader code 804338. Use the link supplied by support for your account and device. If support gives you a newer version, follow that version’s instructions instead.
For related device help, see the FastMedia UK app setup guide and FastMedia UK knowledge base.
Before installing on a Firestick
- Confirm your exact Fire TV model and operating system support the supplied Android APK. Do not assume every Fire TV model uses the same operating system.
- Have your subscription login details ready. Your billing account login may differ from the username and password used inside the player.
- Check the available storage and connect to a stable network.
- Install Downloader from the device’s app store if it is available for your model.
Install and open the player
- Open Downloader and enter the supplied link or code.
- Review the destination and app name before downloading.
- If the device offers an installation permission for Downloader, allow it only when you recognise the app and source.
- Install the app, open it and enter the streaming credentials supplied for your subscription.
- Load the channel list, then test a live channel and any included on-demand content separately.
If your device cannot install Android APKs, use a compatible player from its own app store or ask support about a supported external streaming device. Samsung and LG TV apps use different platforms; a Firestick connected to a TV is a separate device.
If the app installs but will not play
First confirm the username, password, server details and subscription expiry. Remove accidental spaces when copying details. Close playback on other devices if your plan permits only one simultaneous connection.
If only one channel fails, report that channel and the time of the fault. If every channel fails, test another internet app and restart the player and router before changing settings. Keep an existing working app until the replacement has been tested.
Subscription and support links
Use the Xtreme HD client area for your account and invoices. For available packages, open the current subscription plans. Send your device model, app version and exact error through support; do not post passwords or full playlist links in public comments.
Browse more device setup guides.
Fast Player alternative
For a different supported layout, our FastMedia UK apps guide also includes Fast Player, Downloader code 132933. Confirm which player support recommends for your account.