To update a MAG box, first identify its exact model and current firmware. An image for another MAG model can make the device unusable, even if its filename looks similar.
Prepare to update a MAG box
- Record the model, hardware version and current software version.
- Keep a private copy of portal and network settings.
- Check whether the box uses operator-managed firmware.
- Read the manufacturer’s update procedure for that exact model.
Choose the documented update method
Supported MAG models can provide network and USB update routes. A USB update requires the correct image prepared as specified by the manufacturer; connecting an empty USB drive does not download an update.
Use the official model-specific source or instructions from the operator managing the device. Maintain stable power while the update runs and allow the box to finish restarting.
After the update
Check the installed version, network access, portal selection, picture and sound. If an update fails, follow the model’s recovery instructions instead of repeatedly flashing different files.
A firmware update does not renew a subscription. For an access error after updating, provide support with the model, old and new versions and exact message.
Reference: Infomir software update documentation.
Account and setup help
Manage your subscription in the Xtreme HD client area. For help, send your device model, player name and exact error through support. Keep passwords and complete playlist URLs out of public comments.
Browse more device setup guides.